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We’re keeping your power
on
CE
Electric UK, through our subsidiaries, NEDL and
YEDL, owns and operates the electricity
distribution network in the northeast of England,
Yorkshire and northern Lincolnshire, delivering
electricity to more than 3.8 million
customers.
Our
core activities include:
- Maintaining
our network to a high standard of safety and
reliability
- Restoring
supplies quickly when a power interruption
occurs
- Caring
for our local environment and assisting in the
move to a low-carbon economy
- Providing
a high level of customer service, in particular
at times of power interruption, taking
particular account of the needs of more
vulnerable customers
- Providing
customers with new connections to the
electricity network
At
CE Electric UK, keeping our customers safe and
happy are our main priorities – we are only
satisfied when they are. |
Keeping the copper
thieves away
Following
an alarming rise in attempted break-ins to steal
copper from our substations, some times with
tragic results, we are investing £2 million in
stepping up security.
Our
new security measures include electric fences,
more CCTV and the use of Smart Water, a
revolutionary liquid which is painted on to an
item or property and can identify intruders by
forensic profiling. We are also working closely
with police to deter and catch criminals,
especially in the worst hit areas of Sheffield,
Middlesbrough, Hartlepool and Sunderland.
Download
pdf newsletter to read
more |
Customers help make
changes
In
2010, our new five-year investment plan kicks off.
To ensure that our plan reflects the views of our
customers and stakeholders, we have been busy
communicating with a wide range of interested
parties, making sure you’ve had the chance to have
your say.
Download
pdf newsletter to read
more |
Powering the development
of world-class athletes
CE
Electric UK is delighted to have extended its
sponsorship of talented young regional athletes
through a partnership with England Athletics –
Yorkshire and Humberside for a third year.
Download
pdf newsletter to read
more |
Preparing for Mother
Nature
For
the past few years, CE Electric UK has carried out
an awareness campaign to make customers aware that
severe weather, particularly during the winter,
can affect the electricity supply and cause power
interruptions.
In
2008 alone, we invested more than £213 million
strengthening and developing our network of
underground cables, overhead wires and substations
to ensure our customers enjoy a safe and secure
electricity supply. But despite all our efforts,
there will inevitably be occasions when snow, ice,
heavy rain, high winds or lightning affect the
electricity supply.
Download
pdf newsletter to read
more |
Get in touch – join our
Priority Services Register
We
understand that some of our customers depend on
electricity to power medical equipment such as a
home dialysis machine, oxygen concentrator or
ventilator. At CE Electric UK we want to ensure
that we are aware of these vulnerable customers so
that, when a power interruption occurs, we can
work together with carers and health professionals
to make alternative arrangements for their care if
they are without electricity.
Download
pdf newsletter to read
more |
Wheel be there for you
Our
customer ambassadors are an elite team of
trouble-shooters all chosen because of their
caring attitude, knack of getting things done, and
their ability to empathise with customers.
Not
only do they become involved if a customer advisor
has not resolved a problem, they are also involved
in liaising with community organisations.
We’ve
taken steps to assist them in their work by
purchasing two dedicated customer support
vehicles, which the ambassadors are increasingly
making use of.
Download
pdf newsletter to read
more |
Changing face of energy
watchdog
On
October 1 2008, energywatch, the former watchdog
for gas and electricity consumers, merged with
Postwatch and the Welsh, Scottish and National
Consumer Councils to form Consumer Focus.
Consumer
Focus will be required to investigate complaints
from energy consumers relating to a disconnection
or a threat of disconnection and it will have the
power to investigate energy and postal complaints
made by or on behalf of vulnerable
consumers. Its ‘sister’ organisation
Consumer Direct will deliver front line advice to
gas, electricity and postal consumers.
Download
pdf newsletter to read
more |
Improved communications
systems
CE
Electric UK has recently invested in a new, state
of the art Interactive Voice Recognition (IVR)
system, providing callers to the company’s
Customer Relations Centre (CRC) with an improved
level of customer service when reporting a loss of
supply.
Download
pdf newsletter to read
more |
Look up before you plant
One
of the most important and high profile maintenance
activities we undertake is our vegetation
management programme. We work to keep our network
of overhead wires clear from trees and other
vegetation which could potentially cause
disruption to the electricity supply or compromise
safety.
CE
Electric UK has recently created an information
leaflet specifically for local authorities and
landowners, making them aware of the potential
hazards of planting the wrong trees in the wrong
places!
Download
pdf newsletter to read
more |
Green light for Power
Academy
We
recently had good news from the government as they
have backed plans to create an academy to ensure
the long term supply of skills in the power
industry.
Download
pdf newsletter to read
more |
Newsflash
CE
Electric UK’s Customer Service Department recently
won three top accolades at the North East Contact
Centre of the Year Awards 2008. The prizes were
awarded for Contact Centre Advisor of the Year,
Industry Champions and Contact Centre of the Year
under 50 seats. |
Contact Us
For
all customer service information phone numbers for
the northeast of England, Yorkshire and northern
Lincolnshire please click
here.
All
of CE Electric UK’s printed material is available
in other formats. If you would like to receive
information in other formats including Braille,
large print, audio or other languages, please
contact 0800 652
6543 | | | |
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